patients’ satisfaction in zanjan educational hospitals and its relationship with responsiveness

background: measurement of patients’ satisfaction as a reliable indicator of quality of hospital service shows the ability of care providers to meet patients' expectations. this study was conducted to assess patients’ satisfaction in hospital services. methods:  this cross-sectional study was carried out at the zanjan university of medical sciences in 2013 -2014. a total of 486 were selected systematically and a part of world health survey questionnaire was used for analysis. statistical analysis of data was performed using spss (version 16).  results: most of inpatients (76.4 %) and more than half of outpatient (54.2 %) rated overall hospitals services at level of average and high satisfaction. the most favorable dimension on the basis of patients' satisfaction was quality of care from both group patients point of view. the least satisfaction for inpatients and outpatients were related to participation in decision- making and access to services dimensions respectively. conclusion: the findings of this study showed that most inpatients and half of outpatients were overall satisfied with hospitals services. both inpatients and outpatients were satisfied from quality of delivered care, but there was low satisfaction from participation in decision- making for inpatients and access to services in outpatients.